★ REFUND POLICY ★
✅ 30-DAY MONEY BACK GUARANTEE
We stand behind our products and services with a comprehensive 30-day refund policy!
📋 Refund Policy Overview
Wang Refrigeration LLC offers a 30-day money back guarantee on all equipment purchases and services. We are committed to ensuring complete customer satisfaction with every transaction.
Policy Effective Date:
This refund policy is effective as of January 1, 2024, and applies to all purchases made after this date.
✅ Eligible Items for Refund
Equipment Purchases:
- New refrigeration equipment in original condition
- Unused parts and components
- Equipment with original packaging and documentation
- Items without damage or modification
Service Refunds:
- Installation services (if equipment is returned)
- Maintenance contracts (prorated refund available)
- Consultation fees (if no work performed)
❌ Non-Refundable Items
- Custom-built or specially ordered equipment
- Used or refurbished equipment (unless defective)
- Emergency service calls and diagnostic fees
- Equipment damaged by customer misuse
- Items returned after 30-day period
- Refrigerant and consumable materials
📝 Refund Process
Step 1: Contact Us
Call us at +15828195625 or email contact@wang-refrigeration.com within 30 days of purchase.
Provide your order number, reason for return, and preferred refund method.
Step 2: Return Authorization
We will provide a Return Merchandise Authorization (RMA) number and return instructions.
Schedule pickup or drop-off of equipment with our team.
Step 3: Inspection & Processing
Returned items will be inspected within 3-5 business days of receipt.
Refunds will be processed within 7-10 business days after approval.
💰 Refund Methods & Fees
Refund Methods:
- Original payment method (preferred)
- Company check (5-7 business days)
- Store credit (immediate)
Potential Fees:
- Restocking fee: 15% (if applicable)
- Return shipping: Customer responsibility
- Uninstallation: $100-300 (if required)
🔄 Exchange Policy
Prefer an exchange instead of a refund? We offer equipment exchanges within the same 30-day period.
- Exchange for different model or size
- Upgrade to higher capacity (pay difference)
- Downgrade with partial refund
- No restocking fee for direct exchanges
📞 Questions About Returns?
Our customer service team is here to help with any questions about our refund policy!