★ FREQUENTLY ASKED QUESTIONS ★
🔥 HOT TIP! 🔥
Can't find your answer below? Call us at +15828195625 and talk to a REAL PERSON!
🔧 SERVICE QUESTIONS
Everything about our repair and maintenance services
💰 PRICING & PAYMENT
Costs, payment options, and money-saving tips
🚨 EMERGENCY INFO
What to do when your refrigeration fails
🔧 SERVICE QUESTIONS
Q: What types of refrigeration systems do you fix?
A: We service EVERYTHING! Walk-in coolers, freezers, display cases, ice machines, reach-in refrigerators, wine coolers, residential fridges, commercial kitchen equipment, and more. If it keeps things cold, we can fix it!
Q: How fast can you get to my location?
A: For emergencies, we typically arrive within 2-4 hours! For regular service calls, we can usually schedule you within 24-48 hours. Sarah in our office will give you an exact time window when you call.
Q: Do you really offer 24/7 emergency service?
A: YES! We know refrigeration problems don't wait for business hours. Call us at 3 AM on a Sunday - we'll answer! Emergency rates apply for after-hours calls, but we'll always give you the price upfront.
💰 PRICING & PAYMENT
Q: How much does a typical repair cost?
A: Every job is different! Simple fixes might be $150-300, while major repairs could be $500-1500+. We ALWAYS give you a written estimate before starting work - no surprises!
Q: What payment methods do you accept?
A: We accept cash, checks, Visa, MasterCard, and most major credit cards. Payment is due when the job is completed, unless we arrange special terms for large commercial jobs.
Q: Do you offer any discounts or specials?
A: YES! We offer 10% off for seniors (65+), 15% off for first-time customers, and special rates for maintenance contracts. Ask Sarah about our current promotions!
🚨 EMERGENCY INFO
Q: My walk-in cooler stopped working! What should I do?
A: DON'T PANIC! First, check if the breaker tripped. Then call us immediately at +15828195625. Keep the door closed to maintain temperature. We'll walk you through emergency steps over the phone while our technician heads your way!
Q: How can I prevent refrigeration emergencies?
A: Great question! Regular maintenance is KEY. Clean your condenser coils monthly, check door seals, and don't overload your units. Our preventive maintenance contracts catch 90% of problems before they become emergencies!
Q: What's considered a refrigeration emergency?
A: Any situation where food safety is at risk! Complete system failure, temperatures rising above safe levels, strange noises, burning smells, or water leaks. When in doubt, call us - we'd rather check it out than have you lose inventory!
🔬 TECHNICAL STUFF
Q: Are your technicians licensed and insured?
A: Absolutely! All our techs are EPA certified, REFCOM F-GAS certified, and fully insured. Fucheng has 15+ years experience, Michael is NATE certified, and we stay current with all industry regulations.
Q: Do you work on older refrigeration equipment?
A: We sure do! Fucheng has worked on systems from the 1980s to brand new units. Sometimes older equipment just needs some TLC. We'll always tell you honestly if a repair makes sense or if replacement is more cost-effective.
Q: Can you help make my system more energy efficient?
A: That's Michael's specialty! We can upgrade controls, improve insulation, optimize refrigerant levels, and recommend energy-efficient replacements. Many customers save 20-30% on their electric bills after our efficiency upgrades!
★ STILL HAVE QUESTIONS? ★
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